Last Updated: July 2026. Please read our operational guidelines and wallet rules before using our platform.
By creating an account on Prime Biller via our Web, Android, or iOS applications, you agree to provide accurate registration details. Users are entirely responsible for maintaining the secrecy of their wallet security PINs. Any transaction authorized via your account credentials will be deemed executed by you.
Prime Biller is a financial technology utility platform and operates under the legal body of Topupmate Technology Limited. Prime Biller is not a licensed bank. All wallet account maintenance, transaction routing, and underlying banking financial services are securely provided and processed by our duly licensed banking and financial institution partners.
While we aim for instant automated delivery on all utilities, airtime, and virtual dollar cards, network fluctuations from service providers may occasionally cause delays. Wallet funding disputes or failed transaction queries must be reported to our support desk within 30 days of the transaction date for automated reconciliation.
